Certifications
| Contact |
Disclaimer
| History | Mission
Statement
Quality
Assurance | Returns
Certifications
Minority Owned - Minority Certifications with many State & Local Government
entities.
HUB-Historically Underutilized Business
QISV Vendor
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Contact Us
Call 800.877.9761 Monday through Friday, 8 am - 6 pm CST, to speak with an
e-com specialist.
For any general questions you may have, please contact info@pcpeople.com.
For mail correspondence, please write:
pcPeople, Inc.
2900 Rodgerdale
Houston, TX 77042
Disclaimer
The user of the information provided in these
pages and databases assumes all risk of its accuracy and for its use. This database,
information, and pricing is being provided "as-is" without warranty of any
kind, either express or implied.
pcPeople assumes no responsibility for errors or omissions in the databases or pages of this web site. This information may include technical or typographical errors or other inaccuracies and changes may periodically occur herein.
All prices and information are subject to change without notice. Only select specials may be combined, and they are only valid while supplies last.
-Windows NT is a trademark of Microsoft Corporation.
-Windows is a trademark of
Microsoft Corporation.
-All other trademarks are property
of their respective owners.
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History
pcPeople, Inc. has been proudly serving our customers nationwide since 1987 from
corporate headquarters in Houston, Texas. Our initial focus was academic software to
public and private, K-12 and higher education institutions. Because of that focus we have
academic reseller license established with most major software manufacturers in the
industry. Over the years and in anticipation of internet trends we have added web
development, enhancement, and hosting, as well as network solutions, and telephony
products to our portfolio. Additionally we have expanded our markets to include Corporate,
Credit Union, Government, and Small Business customers.
Mission Statement
Our mission is to be the global leader in the distribution of products and services
for the information technology revolution. In achieving this objective we will "over
deliver" on our commitments to customers, employees, vendors, shareholders, and the
global community we serve.
We will strive to anticipate and satisfy the needs of our customers by close courteous contact and constant market research to anticipate and deliver more efficient methods, products, and services. Our uniqueness will be our USER FRIENDLY ENVIRONMENT.
We will treat our customers, vendors, and employees honestly, fairly , and with respect. We will ask for, and implement their ideas for improvement. We value the diversity in humanity and will strive to reflect that diversity in our employees, vendors, and customers. "RESPECT FOR THE INDIVIDUAL" is our banner and WE WILL CARRY IT HIGH!
Quality Assurance
One of the many benefits of doing business with pcPeople is our dedication to making
sure our customers are happy and confident about their purchase(s). Our e-com specialists
review your order and will contact you by e-mail if they have any questions. They will
place and then confirm the order with you by e-mail. We also request e-mail confirmation
from you when your order is received and you are satisfied. We maintain the highest
level of communication between pcPeople and you, our customer, for quality assurance.
Return Policy (Print RMA Form)
Products may be returned to pcPeople, Inc. for replacement or refund in the following manner:
Returns to pcPeople, Inc. must be made within 30 days of the invoice date. pcPeople, Inc. maintains the right to charge a 15% restocking fee for all returns. After 30 days, you must make all returns directly to the manufacturer or publisher of your product. Before returning any item, you must contact our Returns Department for a Return Merchandise Authorization number (RMA).
No returns, of any type, will be accepted without an RMA number and original pcPeople receipt. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number. You are responsible for shipping costs of all returns.
Laser printers, inkjet printers, fax machines, and special order items may only be returned for replacement and not for any refund.
Software returns will be accepted for refund only if the product is unopened and in the original manufacturer packaging. Non-defective software that has been opened will not be accepted by pcPeople, Inc. for return. Defective software may be returned for exchange with the same product only. All refunds for non-defective items exclude shipping and handling charges.
All refunds are for a store credit only. In order to receive a refund, your purchase must be returned with shipping pre-paid. All items must be in "as-new" condition, in original packaging and with all warranty cards, manuals and accessories. The original packing slip must be included and the RMA number visible on the package. Any discrepancies could result in a delay or partial forfeiture of your refund. There will be a $35.00 re-boxing fee for products not returned in the original manufacturer’s packaging. pcPeople, Inc. maintains the right to charge a 15% restocking fee for all returns. If part of a product becomes defective, the full product must be returned for credit or replacement.