Online Store FAQs
Click here for Traditional Ordering

Question: I don't see the product I want, where can I get it?
Answer: Please contact an e-com specialist (800.877.9761) and ask for assistance.

Question: Do you make partial shipments if part of the order is on backorder?
Answer: Yes, at your request we will partial ship. However, you will have additional freight charges.

Question: How often does your merchandise change?
Answer: Daily.

Question: Is it safe to use my credit card on the internet?
Answer: Definitely. Please review our security page for more information.

Question: How long will it take to get my order?
Answer: Standard UPS Shipping is 2 to 5 business days.

Question: Can I use a credit card?
Answer: Absolutely. We accept Visa, MasterCard, AMEX & Discover.

Question: What shipping method do you offer customers?
Answer: UPS

Question: Do you offer technical support or training?
Answer: Yes

Question: How do I return an order I'm not happy with?
Answer: When returning defective, DOA items or in some cases, unsatisfactory products, please be sure to:

• Complete the Online Form or: Call us to request a Return Merchandise Authorization (RMA) form.
• Complete the RMA form and fax it local: (713) 789-6390 or toll free: (888) 806-4003 ATTN: RMA Dept.
• After the RMA is approved a number will be assigned to you.
• RMAs are valid for 10 days from date of issue.
• Freight on returns. PC People will pay for freight (UPS call tag) on mis-shipped and defective products. The customer is responsible for the shipping costs on all other returns.
• All returned products must be complete and have original packing materials.
• Your RMA number should be written on the shipping label.

Traditional Ordering Questions
Click here for Online Ordering

Question: Can I order the old fashioned way? Telephone, FAX or Mail?
Answer: Telephone Orders are placed by calling (713) 789-6300 or (800) 877-9761. Ask for the appropriate department. Fax orders to (888) 806-4003. Mail orders to pcPeople, Inc., 2900 Rodgerdale, Houston, Tx. 77042.

Question: What are your shipping costs?
Answer: Standard UPS ground.